FAQs
Vision & Mission 
Buying Artwork(s) 
Delivery & Returns 
Inventory Welcome to www.art.africa! Our mission is to provide a platform for skilled and talented African artists to showcase their work to a global audience while supporting and empowering local artists and communities. We are committed to preserving and celebrating the rich cultural heritage of Africa and inspiring a greater appreciation for the art, craft, and creativity of the continent.
Our marketplace offers a diverse range of artworks that cater to a variety of tastes and budgets, from traditional masks and sculptures to contemporary paintings and prints. We strive to foster mutually beneficial relationships between artists, customers, and our team while creating a positive impact on society and the environment through ethical and sustainable practices.
Whether you are an art enthusiast, collector, or curator, www.art.africa is a platform that offers a wide range of authentic, traditional, and contemporary African artworks to suit your taste and style.
Join us in celebrating the beauty and richness of African art and culture by browsing our collection and delving into an enchanting world of creativity and craftsmanship from across the continent.
Shop now on www.art.africa and uncover an undiscovered world of african art and culture.
Yes, Art.Africa is a black owned business, the founder is African and of Nigerian descent.
When you purchase artworks on Art.Africa, you are directly supporting local and diasporan African artists and their communities. Art.Africa is committed to fair trade and transparent pricing, allowing sellers to earn a sustainable income and continue creating meaningful art and works that reflects the richness of African culture. Buying directly from the artists and their gallery representatives on Art.Africa contributes to the preservation of traditional art forms and techniques, while also promoting cultural exchange and understanding.
By supporting our artists, you are not only investing in a piece of art but also in the rich and diverse cultural heritage of Africa.
Thank you for supporting our local and diasporan African artists and for helping to promote the beauty and richness of African art and culture. Shop now on www.art.africa and discover unique, one-of-a-kind artworks that will enrich your home decor.
At Art.Africa, we are committed to ensuring that the artists receive fair compensation for their work. We have a transparent pricing policy, and we work closely with the artists and galleries to set fair prices for their artwork. We also take a small commission on each sale to cover our costs, but we always strive to keep this commission as low as possible.
In addition to fair compensation, we believe in supporting the artists and their communities in other ways. For example, we promote their work through our marketing channels and provide them with access to a global audience. We also encourage them to continue to develop their skills and techniques, and we provide them with feedback and support to help them grow as artists.
Overall, we are committed to building long-term relationships with our artists and galleries, and we work closely with them to ensure that they receive the support and compensation they deserve for their hard work and creativity. We also provide them access to resources and businesses that help them to further develop their art and increase their earning potential.
To list artworks on Art.Africa, you must be an artist or a representative of an art gallery that operates in Africa or whose artworks showcase African art or culture. We welcome artists and galleries from all over Africa and the diaspora to showcase their unique and contemporary artworks on our platform. Our goal is to promote and celebrate African art and culture, and we believe that the best way to achieve this is by supporting local artists and art galleries. If you meet our eligibility criteria, we invite you to apply to become a seller on our platform and share your exceptional artworks with our global community of art enthusiasts. To ensure the legitimacy of the displayed artworks, sellers must submit supporting documents, including their identification proof and evidence of their position as an artist or a representative of an art gallery.
Thank you for your interest in being featured on Art.Africa! We would love to have you as part of our community. To list your artworks on our platform, you must first sign up and create an account. Once you have done so, you can apply to become a verified artist by submitting your portfolio and a brief bio about yourself and your work. Our team will review your application and get back to you as soon as possible.
Please note that to be eligible to list artworks on Art.Africa, you must be an artist or a representative of an art gallery that operates in Africa or whose artworks are inspired by African culture. Additionally, all artworks listed on our platform must be original, and not infringe on any intellectual property rights.
To get started, click on the “Sell Art” button on the homepage or click on the “Login” menu to register an artist or art gallery account.
Once you have created an account, you can upload images of your artwork, provide descriptions, and set prices. Our team will review your artwork to ensure that it meets our quality standards, and you will be notified once your artwork is approved and live on our site.
Being featured on our site can help you connect with a global audience and increase your exposure. We are committed to promoting fair trade and supporting African artists, and we look forward to showcasing your unique and authentic artwork on our platform.
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We look forward to seeing your beautiful creations on our platform!
There are several ways you can support the artists on Art.Africa besides making a purchase. Here are a few:
- Spread the word: Share your experience with your friends and family, and encourage them to explore the website and discover the amazing artwork available.
- Follow and promote on social media: Follow Art.Africa on social media platforms such as Facebook, Twitter, and Instagram, and share the artists’ work on your own social media channels.
- Attend events: Keep an eye out for events and exhibitions hosted by Art.Africa and attend them to support the artists and immerse yourself in the vibrant African art and culture.
- Provide feedback: Give feedback on the artwork you’ve purchased or viewed, as well as your experience on the Art.Africa website. This helps our team and artists to improve and better serve our customers.
- Donate: Consider making a donation to the artists or Art.Africa to help support their creative endeavors and further promote African art and culture.
Connect with us on Instagram , Facebook and Twitter @wwwartafrica
At Art.Africa, we believe in fostering connections between our customers and the artists whose work they admire. While we cannot guarantee direct communication with every artist, we encourage our customers to reach out to us with any specific requests or questions. We will do our best to facilitate communication between you and the artist. Some of our artists are open to direct communication and may be willing to answer your questions or provide further information about their artwork. If you have purchased a piece on our platform and would like to communicate with the artist, please contact our support team at [email protected], and we will do our best to connect you with the artist or provide any relevant information.
Yes, we take ethical and sustainable sourcing of materials very seriously. We work with our artists to ensure that the materials they use are sourced in a responsible and sustainable way. We also encourage them to use recycled and repurposed materials wherever possible, reducing waste and minimizing the environmental impact of their work.
You can contact us with any questions you have through our website by filling out the contact form on our ‘Contact Us’ page. You can also email us directly at [email protected] or message us through our social media accounts. Connect with us on Instagram , Facebook and Twitter @wwwartafrica
Our customer service team will do their best to respond to your inquiry as soon as possible.
Original artworks are distinctive, singular pieces that are crafted by an artist’s own hand, rather than being reproductions or duplicates. These artworks are generally produced using traditional mediums like oil paint, acrylics, watercolors, charcoal, pencil, or sculpture materials. The value and significance of original artworks lies in their singularity and the artist’s imaginative vision, which makes them highly sought after and extremely desirable to collectors and art aficionados alike.
Limited edition artworks are a specific number of reproductions of an original artworks such as digital prints, authorised by the artist and produced in a controlled manner. This allows for a set number of copies to be produced and sold, adding value and exclusivity to each individual piece. Limited editions are often numbered and signed by the artist to further increase their value and appeal to collectors and art enthusiasts.
Purchasing artworks through our website is straightforwardly simple, just go to our website homepage and click “Buy Art” or “Art Catalogue”, either option will redirect you to our main catalogue where you can view/browse our inventory. We stock a wide selection of artworks and provide functionality on the top left of the page where you can filter artworks by:
- Category
- Price
- Location
- Medium
- Order by:
- Popularity
- New Release
- Price
- Artwork Name
Once you find your desired artwork, click on the thumbnail to magnify and view the selected artwork in a showcase reel. To visit the artwork details page, select the artwork one more time and you will be redirected to the artwork details page where you will be presented with description of the artwork and details of the artist. To purchase the item, select the “Buy Artwork” button under the artwork to view your basket, checkout and pay for the artwork, or select “Add to Cart” to add to your shopping basket while you continue exploring the Art Catalogue.
To access your cart at any time, click the cart’s icon in the upper right corner of the page. In future you’ll also be able to “Make an Offer” on the artwork details page. The button will only be there if the artist is open to offers.
To complete checkout you’ll need to be signed in. If you do not have an account then you’ll be prompted to create one in a few easy steps. Once your payment goes through, you’ll receive an order confirmation email immediately and a follow up email once the artwork is shipped with the courier tracking details.
You can pay using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through popular e-wallets, such as PayPal and Apple Pay.
In addition to these options, we also accept payment through bank transfers and other electronic payment methods, depending on your location and the specifics of your order.
We understand that secure and reliable payment options are crucial for online shoppers, which is why we use industry-standard encryption and security protocols to protect your information and ensure your transactions are safe and secure.
If you have any questions or concerns about payment options or security, please don’t hesitate to Contact us. We’re always here to help and ensure that you have a positive shopping experience.
We are also exploring cryptocurrency payment such as Bitcoin, Ethereum, and other popular digital currencies. which could become available in the near future.
We take security very seriously and have implemented a number of measures to ensure the safety of your payment information. For example, all payment transactions are encrypted and sent over a secure connection (HTTPS).
Art.Africa provides an escrow service for the monies/payment made to the artist, the funds are held on account and paid out on successful completion of the sales transaction, validated proof of shipment (tracking number) and signed delivery.
Additionally, we use payment gateways such as Stripe, PayPal, Google Pay, and Apple Pay, which are known for their industry-standard encryption, advanced security measures, security protocols and fraud detection capabilities to protect user data and ensure secure transactions. These include:
- Transport Layer Security (TLS): Stripe uses TLS 1.2 or higher, which is the standard protocol used to encrypt and secure data transmitted over the internet. This encryption protocol ensures that sensitive information, such as credit card details, are securely transmitted between the customer’s browser and Stripe’s servers.
- Secure Sockets Layer (SSL): Uses SSL certificates to secure its website and API. SSL creates a secure connection between a web server and a browser, ensuring that all data transmitted between the two remains private and protected from eavesdropping or tampering.
- Advanced Fraud Detection and Prevention: Uses advanced machine learning algorithms and fraud detection tools to prevent fraudulent transactions and protect users’ data from potential threats.
- Tokenisation: Uses tokenisation to protect sensitive customer information, such as credit card details. This means that instead of storing actual credit card numbers, the payment gateway stores a unique token that represents the card. This token can be used for transactions without exposing the actual card number, significantly reducing the risk of fraud or data breaches.
Overall, our payment gateway’s security and encryption measures are designed to meet and exceed industry standards, ensuring our users’ data is safe and secure.
No, art.africa does not store your payment information on its servers. The website uses a secure payment processing system, where all payment information is encrypted using 256-bit SSL encryption and securely transmitted to and processed by PCI-DSS certified payment gateway providers such as Stripe, PayPal, Google Pay, and Apple Pay. This ensures that your payment information is not accessible to anyone who should not have access to it, including the staff of art.africa.
After purchasing artwork from Art.Africa, you will receive an order confirmation email . The next step would be for the artist or gallery to prepare and ship the artwork to you. The specific timeframe for this process will depend on the artist or gallery, as well as your location and shipping preferences. Some artworks may require additional preparation or customization, such as framing or stretching, which may add additional time to the shipping process.
Art.Africa provides a messaging system through which you can communicate directly with the artist or gallery to track the progress of your order and receive updates on its status. Once your artwork has been shipped, you will receive a confirmation email with tracking information so that you can monitor its delivery.
Upon receiving your artwork, it is important to inspect it carefully and contact the artist or gallery if there are any issues or concerns. If you are satisfied with your purchase, you can leave a review for the artist or gallery on Art.Africa to share your experience with other potential customers.
If you have any questions or concerns about your purchase, our customer service team is always available to assist you.
Yes absolutely, our checkout process is highly secure. We use industry-leading payment gateways such as Stripe, PayPal, Google Pay, and Apple Pay which are all highly trusted payment gateways that have a proven track record of securely processing payments for millions of businesses worldwide. These platforms have been audited by independent security firms and have received various security certifications, such as PCI-DSS compliance, which attests to their strong security standards.
If you suspect any suspicious activity on your payment account, take immediate action to safeguard your personal information. Here are some essential steps to follow:
- Get in touch with our customer support team at the earliest. They are trained to identify and prevent any unauthorized transactions and can guide you through the process.
- For added protection, update your password and security questions regularly.
- In case of any doubtful activity, it is best to contact your payment provider immediately, whether it’s Stripe, PayPal, Google Pay, or Apple Pay. They have dedicated teams to investigate fraud and take appropriate measures to secure your account.
- Monitor your account regularly to spot any unusual activity. If you suspect fraudulent transactions, contact our customer support team right away.
- You can also add extra layers of security to your account, such as enabling two-factor authentication. This will require a code sent to your phone or email to access your account, adding another layer of protection.
Remember, the security of your payment account is a top priority for us. If you have any doubts or questions regarding your account’s safety, do not hesitate to reach out to us. We are here to help protect your information and ensure your peace of mind.
Our artworks are held by artists on consignment, and will be shipped directly to you by the artist from their studio or respesentative gallery using a reliable and trusted international courier service. We have contractual agreements with our consigned artists that include holding your payment in escrow until you receive the artworks. This ensures that you can buy with confidence and peace of mind, knowing that you have full control over the transaction.
Our sellers take great care to ensure that your artwork arrives in excellent condition by using high-quality materials for packing and shipping. They wrap your artwork carefully in bubble wrap, foam, and sturdy cardboard boxes to provide maximum protection during transit. For paintings, they roll them and place them in a tube to prevent any damage during transportation. If the artwork is framed, they take extra care during packaging, which may include custom-made crates. Our team of experts will make sure that your artwork is packaged securely and arrives at your doorstep in perfect condition. If you have any specific packaging requests, please contact us.
Yes, you will receive a tracking number for your artwork once it has been shipped. We use reliable courier services for both domestic and international shipping, and you will receive a tracking number that allows you to track the progress of your shipment from the moment it leaves the artist’s studio until it arrives at your doorstep. If you have any questions about your shipment or need assistance with tracking your artwork, please don’t hesitate to contact our customer service team
The delivery time for your artwork can vary depending on the shipping method and the location of the artist or gallery. Typically, the delivery time can range from a few days to several weeks. Once you have made your purchase, the seller will provide you with an estimated delivery time based on their shipping policies and your location. They will also provide you with tracking information so that you can monitor the progress of your shipment. If you have any concerns about the delivery time or the status of your shipment, please reach out to the seller or our customer support team, and we will do our best to assist you.
Yes, we offer expedited shipping upon request. If you need your artwork to be delivered quickly, please contact our customer service team to discuss the available options and associated costs. We will do our best to accommodate your needs and ensure your artwork arrives as soon as possible. Please note that expedited shipping may not be available for all locations and may incur additional fees.
Our return policy allows you to return artwork within 14 days of purchase for an exchange or refund, minus shipping costs. If you wish to return the artwork, please contact us within 14 days of receiving your order to initiate the return process. We will provide you with instructions on how to return the artwork safely and securely. Once we receive the artwork, we will inspect it to ensure it is in the same condition as when it was shipped. If everything is in order, we will issue a refund or exchange according to your preference. Please note that customized or commissioned artwork may not be eligible for returns. For more information, please refer to our Delivery and Returns page.
At Art.Africa, original paintings may or may not come framed depending on the preference of the artist. The product description for each artwork will indicate whether it comes framed or unframed.
For unframed paintings, we recommend taking them to a professional framer to ensure that the artwork is presented in a way that enhances its beauty and protects it from damage.
No, copying or using any content on our site is strictly prohibited without express permission. This is to protect the copyright and creative rights of the artists whose work is showcased on the site. Any unauthorized use of content on the site is considered copyright infringement and is illegal. If you are interested in using any of the content on our site, please Contact us for permission and licensing information.
Art.Africa showcases a diverse range of African art from various countries, spanning the works of African and diasporan artists living and working around the world. While our focus is on promoting and supporting African artists and communities, we also collaborate with artists and galleries from other parts of the world who share our commitment to ethical and sustainable practices and celebrating the rich cultural heritage of Africa. Our global network of artists and galleries allows us to offer a wide range of unique and authentic artworks that cater to a variety of tastes and preferences.
We sell a wide range of artwork on Art.Africa, including paintings, prints, sculptures, photography, mixed media, and more. Our collection features both traditional and contemporary African art, and we strive to showcase the work of skilled and talented artists from across the continent. Our artwork ranges from abstract to representational, and we have pieces in a variety of styles, colors, and themes to suit different tastes and budgets. Whether you are a seasoned collector or new to the world of African art, we have something for everyone.
Yes. At Art.Africa, we are committed to providing our customers with original and authentic African artwork. Our carefully curated inventory features a wide selection of one-of-a-kind pieces created by talented African artists. Whether you’re looking for original works, prints, or limited editions, our diverse selection has something for everyone.
We take great pride in ensuring the authenticity of all our artwork, and our listings clearly indicate whether each piece is an original, print, or limited edition. You can trust that every artwork you purchase from us is a genuine and unique piece of African art, crafted with care and skill.
Shop with confidence and add a stunning and authentic piece of African art to your collection today.
As a marketplace featuring works by various artists and galleries, our inventory is constantly being updated with new pieces. We have a growing community of talented African artists who regularly add their latest works to our platform. Additionally, we work with galleries and curators to showcase a diverse range of traditional and contemporary African art. We recommend checking our website regularly or subscribing to our newsletter to stay up to date with the latest additions to our inventory.
It depends on the specific artwork and artist. Some artists may be able to create a similar piece upon request, while others may have a waiting list for their artwork. You can Contact us with the specific details of the artwork you’re interested in, and we’ll do our best to provide you with information on availability and options.
We make every effort to ensure that the images of our artworks on our website accurately represent the actual appearance of the pieces. While we strive to capture the richness of detail, texture, and color of the artwork, please note that colors may appear differently on various devices and screens. Additionally, the texture and details of the artwork may not be fully captured in the images, as they can vary depending on lighting and viewing angles. We encourage our customers to ask any questions they may have about the artwork before making a purchase, and we offer a flexible return policy in case the artwork is not as expected. However, most buyers are thrilled with the real painting’s richness of detail, so we’re confident that you’ll appreciate the artwork even more in person.
Yes, many of the artists and galleries listed on Art.Africa offer custom artwork commissions. You can contact them directly through the messaging feature to discuss your specific requirements and ideas. Commissioning a custom artwork allows you to have a one-of-a-kind piece that is tailored to your individual taste and preferences. It also provides an opportunity to work directly with the artist and support their creative process. For any further questions or assistance with commissioning a custom artwork, please don’t hesitate to contact our support team at [email protected]. We are always happy to help you connect with our artists and galleries and facilitate the commissioning process.
